As every product shopping malls also have their Lifecycle or we can refer it as the shopping life of a mall. I still remember the launch of Panorama Center on mall road Lahore almost three decades ago. That was huge success at that time and I remember massive inflow of families visiting for their apparel…

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‘You don’t need magic to change this world’ said J K Rowling in her commencement speech at Harvard University. Rowling is the author of famous Harry Potter series. These words stuck into my mind as I regularly receive request from my clients to give them the formula for ‘magical customer services’ for their retail brands.…

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Pakistan retail industry has grown rapidly in the past decade. Few years back shopping markets were more popular than the retail brands. We had various markets specialized for specific products.  Most consumers might still remember shopping markets like Anarkali Lahore, Ichra Lahore, Liberty Lahore etc., the birth place of many famous retail brand. As the…

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